This article can be linked in case of any simple questions from customers that do not involve any Knowledge Center Article, Community, or Confluence reference.
This article can be used for any of the following:
1. Any one-off issues that aren't repeating
2. General customer education, like one-line answers that do not involve Knowledge center reference
3. Any issue we fixed with help of TechOps request that do not involve KC or any other reference
This article can be linked for the above-said situations over Zendesk Tickets.